FAQs
1. How long is processing, shipping, and handling?
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days. Domestic Express Shipping is 2-3 Business days depending on your location. Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location. All Packages Delivery is with the USPS. Business days are Monday-Friday
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at support@richdivinebeauty.com
3. Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
4. May I return my order?
Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with! we are not responsible for any stylist trying to custom color or dye your virgin hair outside of “Rich Divine Beauty", because we understand that everyone is not a colorist or a specialist at coloring hair extensions that's why we take care of the hassel for you with our custom coloring services. All Hair Extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the Rich Divine Beauty hair seal on the bundle has been broken!
5. When will I receive my store credit?
Your store credit, excluding the original shipping cost, will be issued to your account or email in the form of an electronic gift card after inspected and confirmed that the returned hair extensions were not opened and the Rich Divine Beauty security seal was not broken. Store Credit is normally issued within 5-7 days after the delivery date. * we highly suggest you keep and save your tracking number being packages can become lost in transit and it is not our responsibility if so.
6. May I make an exchange?
Yes, you can make an exchange within SEVEN (7) DAYS. The Rich Divine Beauty hair Seal MUST NOT be Broken! The hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you.
All Sales are final on custom coloring. You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Rich Divine Beauty will not be responsible for lost returns.
We recommend that you DO NOT use UPS to send your return as they charge very high brokerage fees to clear the parcel which we will not be responsible for.
Our Business Hours Are Monday-Friday 9AM-5PM PST Saturday & Sundays-CLOSED
If you have any questions or concerns please feel free to Contact Us During Business Hrs M-F 10am-5pm (Central Time), Saturday & Sunday- CLOSED.